Customer Service Representative (with slovenian)

Industry

Call Center

Advert ID

400049083

Location

Barcelona

Job Type

Temporary

Hours

Full Time

Salary Range

s/convenio

No. of Openings

1

Branch Information

Barcelona Av. Josep Tarradellas, 13-17 planta baja Barcelona , Barcelona - 08029 Phone : +34 934876868

ContactNumber

+34 934876868

Job Description

Responsibilities: ·         Effectively manage incoming calls. ·         Identify and assess customers’ needs to achieve satisfaction. ·         Build sustainable relationships of trust through open and interactive communication. ·         Provide accurate, valid and complete information by using the right methods/tools. ·         Handle complaints, provide appropriate solutions and alternatives within the time limits              and follow up to ensure resolution. ·         Keep records of customer interactions, process customer accounts and file documents. ·         Follow communication procedures, guidelines and policies.   Conditions: ·         Full time (39 hours per week). ·         Workday: 5 days per week (Monday to Friday). ·         Schedules: 09:00 to 17:00 ·         Salary: 9.33 eutos /brutos  ·         Contract: Stable (first contract with Manpower for a period of 6-12 months. From then on,            a stable contract with Bosch). ·